Artwork Shipping Policy:

Effective August 1, 2026

At Ryn’s Prints, we take great care to ensure that every artwork is securely packed and shipped to arrive in its, “as is,” pristine condition. All artwork arrives in a protective, acid free glassine bag. Art works 12” x 16” and smaller include acid free mat board and adhesive mounting corners. 

How is my work packaged and shipped?

At Ryn’s Prints, we follow an industry standard packaging process, which includes the materials listed below: 

Work smaller than 7” x 10” 

1. Glassine bag 

2. Polypropylene mounting corners

3. Front and back backing / mat board

4. Poly bag sealed with packaging tape 

5. Kraft “bubble cushion” sheets 

6. Rigid mailer sealed with packaging tape 

Work 7” x 10” - 16” x 12” 

1. Glassine bag 

2. Polypropylene mounting corners

3. Front and back backing / mat board 

4. Poly bag sealed with packaging tape 

5. Cardboard corner protectors 

6. Kraft “bubble cushion” sheets 

7. Mailing box sealed with packaging tape 

Work larger than 16” x 12” will be rolled and placed in a kraft mailing tube

1. Artwork rolled in glassine sheets 

2. Rolled artwork is placed in a glassine bag 

3. Artwork is then placed in a poly bag sealed with packaging tape for additional moisture protection 

4. The rolled, double bagged, artwork is placed in a kraft tube mailer and protected by kraft “bubble cushion” sheets 

5. Kraft tube mailer shipped within a large poly bag for additional moisture protection 

Inspection Upon Delivery

Please inspect your artwork immediately upon arrival. If any damage to the outer packaging or artwork is visible, we ask that you:

1. Photograph the damaged packaging and artwork from multiple angles.

2. Retain all original packing materials (box, bubble wrap, etc.).

3. Notify us within 72 hours of delivery by emailing ryns.prints@gmail.com with a description and photos of the damage.

Please ensure you report damage within this timeframe so we can promptly file a claim through UPS. 

Claims Process

Once we receive your documentation, we will:

• File a claim with UPS

• Work with you to determine an agreeable solution. 

• Communicate all next steps within 5 business days of receiving your report.

Resolutions

Depending on the nature and extent of the damage:

• Refunds will be honored for all artwork damaged in the shipping process. Proof of shipping and artwork damage (documented torn or damaged shipping materials and images of tears, rips, bent edges, and / or water damage to the artwork) is required to honor this request. The artwork itself must have incurred damage. Damage to the packaging only will not result in a refund. 

• If the piece was a unique, one-of-a-kind work, we will issue a refund. 

Other options may include: 

• If the piece was an edition, a replacement print of equal or lesser value from the same series will be offered if available 

• A commission for a new piece may be offered of similar style and material as the original purchase 

Shipments are made through UPS. Upon shipment, you will receive an email notification including a tracking number to track your artwork shipment. All shipments are insured for the full retail value of the artwork. Our insurance covers loss or damage during transit, but does not apply once the piece has been delivered or if loss or damage is reported 5 business days past the reported delivery date, provided by UPS tracking. 

Ryn’s Prints uses UPS tracking to follow shipments and confirm when delivery has taken place.